Any garments purchased under promotional offers and at discounted prices are not eligible for exchange and refund.
PLEASE NOTE
• Return/Exchange can be arranged only after contacting us via email at online@gflock.lk or our hotline at 117 447 447.
• If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund/exchange of the item.
• A change of delivery address cannot be accommodated once the package has been shipped.
EXCHANGE
• You have 7 days from the delivery date to request an exchange for the online purchased style/s.
• The item must be in its original condition, with all tags attached and no marks, stains, or odours - including makeup, spray tan, deodorant, perfume, body odour, or washing powder.
• Any garments purchased under promotional offers or at discounted prices are generally not eligible for exchange.
• Bodysuits are not eligible for exchange.
• Exchanges may be made for an alternative size or style, subject to stock availability. Any price difference must be settled at the time of exchange; store credit is issued only for balances below LKR 1,000.
• Purchased items can be handed over at any of our outlets (preferably the Delkanda outlet) or sent by courier to: No. 415, High-Level Road, Delkanda, Nugegoda for exchange or
return purposes.
• Outlet exchanges are only allowed on prior confirmation from the Gflock Online Store. Please contact us via online@gflock.lk or call our hotline 0117 447 447 for further information and confirmation.
• Gift vouchers will not be given in exchange for an online exchange.
• Only one exchange is allowed per order. A second exchange for the same order will not be accepted.
REFUND
• In the unlikely event that any items you have ordered from us are damaged or defective, or if the item delivered is different from what you had ordered will only be accepted for a refund and will be arranged.
• We aim to arrange all refunds within 14 days of receiving your returned parcel at our
warehouse.
• Refunds can only be made as follows
• We aim to arrange all refunds within 14 days of receiving your returned parcel at our
warehouse.
• Refunds can only be made as follows
• Paid Orders: Refunds will be made to a bank account assigned by the original customer.
• KOKO & Mintpay Orders: Refunds will be initiated from our end, and the amount will be refunded to the customer's original card by Koko or Mintpay within 10–15 working days,
depending on their processing time.
• You will receive a refund confirmation via email once the refund process is completed
• Refunds will usually be cleared into your account within 3-5 working days. However, this can vary according to the bank.
• KOKO & Mintpay Orders: Refunds will be initiated from our end, and the amount will be refunded to the customer's original card by Koko or Mintpay within 10–15 working days,
depending on their processing time.
• You will receive a refund confirmation via email once the refund process is completed
• Refunds will usually be cleared into your account within 3-5 working days. However, this can vary according to the bank.
OUTLET EXCHANGE
• For your convenience, we accept return/exchange of Online orders at our retail outlets. Please contact us via online@gflock.lk or call our hotline 117 447 447 for further information and confirmation prior to visiting the outlets.
• You can exchange for a different size, colour, or a new style.
• Discounted styles will not be accepted.
• Store credit is issued only for balances below LKR 1,000.