At GFlock, we always strive for customer satisfaction. If you are not satisfied with your order, we will be more than happy to assist you according to our easy return policy.
GFLOCK will allow items to be exchanged within 3 days from the purchased date provided that the item has not been used, damaged, washed and that the item is in the original condition with packaging and tags.
NOTE: All COD item returns must be informed then and there to 0726 566566 at the time of collecting the item.
Please note that we do not accept returns of the used or damaged items.
For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must remain intact.
All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.
If you are not satisfied with your order, we will be more than happy to assist you according to our easy and flexible exchange policy.
We will be sending a new item to you if it is within the exchange period, you may return the old item to the currier person when you get the new item.
Please also note that there will be a 300 LKR delivery charge for exchange and we only allow one exchange occurrence. The goods have to be in its original format with the tags intact.
Exchange processing may take up to 2 working days.
Please note that we do not accept returns or exchange for Blazers, Limited Edition Items and Discounted items.
Returns are not accepted at the Store / Showroom, all returns must be sent to the below address.
120, CT Gardens, Gangarama Road, Thumbovilla, Piliyandala.
Though we do not do any refunds, we will be happy offer you credit voucher for a future purchase. We will notify you of the approval or rejection of your credit once the inspection is done. If your credits are approved, you will receive an e mail with the voucher code within a certain amount of days.
Please contact our customer service team on firstname.lastname@example.org or on 0726 566566 for any inquires related to Returns, Refunds and Exchanges.